Sales
Take control of your customers’ sales experience from beginning to end. Every touchpoint throughout the sales process is incorporated and seamless, resulting in personalized selling opportunities, higher customer satisfaction, and increased sales.
E-commerce
CompleteDTC e-commerce delivers exceptional customer experiences while allowing you to scale your business. Our e-commerce platform can be easily added to your existing website. If you don’t have a website, ask about our template sites.
Point of Sale
The CompleteDTC POS system allows you to manage every step of the buying process, wherever your customers are. Ring up sales, manage customer data, track inventory, and process orders all in one user-friendly system. The POS system has been built and is continually improved on by a team of wine and technology professionals.
Club Management
Manage all your club processes in one platform. The club tools include custom club options and levels, a credit card updater, email templates, member data and so much more. Our built-in Club Wizard allows you to give your club members a VIP experience by allowing them the ability to book custom tasting experiences, customize club shipments, track their previous orders in Cellar Status, and update their information via the club member portal.
Reservations
Take control of your customer’s experience right from the start with our built-in reservation platform. Your staff will be able to offer outstanding customer service due to having guests information right at their fingertips - including notes, previous sales, and club status. With our built in calendar and location scheduling, you won’t have to guess who is coming in the door! The ability to link sales directly to reservations and customer profiles also increases your capacity to see how your in-person sales are performing. The RSVP feature also gives you the ability to send invitations to select groups of customers for events – or open it up to everyone and track who is coming.
Allocations
The allocation management tool allows you to manage limited production and restricted products. Manage the dates when your products will be available and the quantity that can be purchased. You don’t need to worry about overselling – the system will manage it all for you.
Wholesale
We do more than just DTC! Manage your wholesale customers, invoicing, and payment directly from the CompleteDTC platform. Reporting is separate for wholesale and DTC orders so you don’t have to worry about your data being skewed. You can easily see how each channel is performing independently. Wholesale tools include invoice creation, inventory tracking, and reporting.